Customer Service Representative (CSR) - GraPARI (Remote/Hybrid Option Available) | Infomedia Nusantara

Infomedia Nusantara is seeking a passionate Customer Service Representative (CSR) to join the GraPARI team in Pati, Jawa Tengah. As a CSR, you’ll be at the heart of our customer interactions, ensuring every inquiry is handled with care and efficiency. This role offers a unique opportunity to grow within a dynamic environment, with remote/hybrid options available. We’re looking for someone who thrives on delivering exceptional customer experiences and is eager to contribute to our mission of providing top-notch services.

In this role, you’ll handle a variety of customer inquiries, from product questions to technical support, using tools like Zendesk and Freshdesk. You’ll also be responsible for maintaining our customer database and ensuring all interactions are logged and followed up on. This is a great chance to develop your skills in a supportive team, with opportunities for advancement and professional growth.

If you’re ready to make a difference in customer service, we’d love to hear from you. Join Infomedia Nusantara and be part of a team that values your contributions and growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues and complaints, ensuring high levels of customer satisfaction.
• Maintain and update customer records in our CRM system.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Stay updated with product knowledge and industry trends to provide informed support.
• Contribute to the development of customer service best practices and procedures.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Proficiency in using CRM and customer service software like Zendesk or Freshdesk.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor’s degree in Business, Communication, or a related field (preferred but not required).
• Excellent problem-solving and analytical skills.
• Fluency in Indonesian, with English as an added advantage.

🛠️ Keahlian

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