Senior Application Support Engineer (Integration & Middleware) - Remote in Bali

USER Experience Researchers · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 18000000 - 28000000
USER Experience Researchers is looking for a talented Senior Application Support Engineer to join our team. In this role, you will be responsible for providing technical support and ensuring the smooth operation of our integration and middleware systems. This is a remote position based in Bali, offering a competitive salary package.

📋 Tanggung Jawab Pekerjaan

Provide level 2 and level 3 technical support for integration and middleware systems.,Troubleshoot and resolve system issues, ensuring minimal downtime.,Monitor system performance and proactively identify potential issues.,Collaborate with development teams to implement system improvements and updates.,Document technical processes and create knowledge base articles for future reference.,Participate in on-call rotations to ensure 24/7 system availability.,Conduct regular system audits and compliance checks.,Train and mentor junior support engineers.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in application support, with a focus on integration and middleware technologies.,Strong knowledge of integration platforms and middleware products, such as MuleSoft, Apache Camel, or IBM Integration Bus.,Experience with cloud-based integration solutions, such as AWS, Azure, or Google Cloud.,Proficiency in scripting languages, such as Python or JavaScript.,Excellent problem-solving and analytical skills.,Strong communication and interpersonal skills.,Ability to work independently and as part of a team.

🛠️ Keahlian

Integration platforms (MuleSoftApache CamelIBM Integration Bus)Cloud-based integration solutions (AWSAzureGoogle Cloud)Scripting languages (PythonJavaScript)Technical documentation and knowledge sharingSystem monitoring and performance tuningIncident management and troubleshootingTraining and mentoring
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