APAC Technical Service Director - Digital Solutions & Services

Are you a visionary leader with a passion for driving digital transformation across the APAC region? We are seeking an experienced APAC Technical Service Director - Digital Solutions & Services to spearhead our technical service strategy, ensuring seamless digital service delivery and enhancing customer satisfaction. In this role, you will work closely with cross-functional teams to implement cutting-edge digital solutions, leveraging tools like Salesforce, ServiceNow, and Jira. Based in Canggu, you will oversee a team of technical experts, driving innovation and operational excellence across our APAC region.

Join Private Advertiser, a leading digital solutions provider, and be part of a dynamic team that is shaping the future of digital services. With a competitive salary package and a vibrant work environment, this is your opportunity to make a significant impact in the APAC market.

📋 Tanggung Jawab Pekerjaan

• Develop and execute a comprehensive technical service strategy to support digital solutions and services.
• Oversee the implementation of digital transformation initiatives, ensuring alignment with business objectives.
• Lead a team of technical experts, providing mentorship and guidance to drive professional growth.
• Monitor and optimize technical service delivery processes, leveraging tools like Salesforce, ServiceNow, and Jira.
• Collaborate with cross-functional teams to identify and resolve technical issues, ensuring seamless service delivery.
• Stay abreast of industry trends and emerging technologies to drive innovation in digital services.
• Ensure compliance with industry regulations and best practices in technical service delivery.
• Report on key performance indicators (KPIs) and metrics to stakeholders, providing actionable insights.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of experience in technical service management, with a proven track record in driving digital transformation.
• Certifications in ITIL, PMP, or other relevant technical and project management certifications.
• Strong leadership and team management skills, with the ability to inspire and guide a team of technical experts.
• Proficient in English for effective communication and collaboration with international teams.
• Experience in working with digital solutions and services, including CRM, ERP, and other enterprise systems.
• Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
• Strong understanding of industry regulations and best practices in technical service delivery.

🛠️ Keahlian

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